CLIENT SERVICES SUPPORT ENGINEER
Company: Corelation
Location: San Diego
Posted on: September 29, 2024
|
|
Job Description:
Ranked Top Workplaces in San Diego in 2021, we live and work by
our core values of integrity, collaboration, innovation, respect,
and service. Corelation cares about each employee, which is
exemplified through its competitive pay and outstanding benefits
package. Corelation has a generous 401K retirement plan, an
extensive paid time off policy, and one of the best company
cultures out there! When you join the Corelation Team, you are
embarking on a journey of professional and personal
development.
What We Are Looking For
Member of the Tier 2 support team responsible for handling
technical escalations and more advanced inquiries that require
increased access and/or knowledge. Responsible for supporting
client needs through the organization and completion of Help Desk
tickets, as well as incoming support calls and other channels.
Responsible for specializing in an area of the core system to act
as a subject matter expert for clients, vendors, and peers.
Requirements
--- Serve as escalation point for the functionality support (FS)
jira project
--- Aid in the research (data gathering, analysis, testing,
advanced troubleshooting etc.) and resolution of Help Desk
tickets
--- Serve as a key decision maker in the prioritization of
functionality support (FS) jiras
--- Ensure prompt resolution is provided whenever possible, and
prompt escalation is completed whenever required.
--- Serve as a highly technical resource and mentor to the Client
Services Specialists
--- Interface between the Client Services Specialists and
development
--- Collaborate and cross-train with Tier 3 development team
--- Maintain a solid understanding of the KeyStone product at large
and an in-depth understanding of specific technical tasks.
--- Ensure the requisite records of all client requests and
resolutions are documented and maintained through the Help Desk
system.
--- Provide in depth demonstrations, training and discussions of
system functionality to Client Services Specialists as needed.
--- Assist in client preparation for system releases and
changes.
--- Performs other duties as assigned.
Why You Are A Perfect Fit
Experience
Five to six years of similar or related experience
Strong technical skills
Excellent interpersonal skills and multitasking abilities
Exceptional written and verbal communication skills
Ability to take the initiative and adapt
Ability to understand and solve technical issues with little
guidance
Advanced proficiency in determining root cause
Education
(1) A college degree (non-technical discipline) or (2) multi-craft
skills acquired through extensive on-the-job training or
apprenticeship programs or (3) in-depth industry and job specific
technical skills acquired through a combination of formal
instruction and on-the-job training.
Pay Range:
Range depends on geographic metro / zone, budget, and
experience.
Salary Description
$76,500 - $90,300
Keywords: Corelation, La Mirada , CLIENT SERVICES SUPPORT ENGINEER, Engineering , San Diego, California
Click
here to apply!
|