US Account Manager

Company: eMolecules
Location: San Diego
Posted on: November 1, 2024

Job Description:

eMolecules empowers researchers to explore uncharted chemical and biological spaces and deliver more efficient drug-discovery programs.

eMolecules, Inc. is the leading provider of chemistry e-commerce solutions for pharma, biotech, and academic research organizations worldwide, delivering chemical screening compounds, building blocks, and customized business solutions. We operate the world's largest database of high-quality, curated, commercially available chemical compounds, along with an e-commerce and logistics system tailored to our unique marketplace, transacting hundreds of shipments per day from our global supply network to our global customer base.

We are seeking a US Account Manager to join our growing commercial team! The US Account Manager at eMolecules has a pivotal role in creating and fostering long-term, trusting relationships with our customers and will oversee a portfolio of assigned customers to actively develop new business from existing clients; as well as actively seek new opportunities.

Customer base is pharma, bio-pharma, academic and med research organizations in the Life Sciences Industry; specific focus and interaction with drug discovery scientists and business management professionals within customer base.

Essential Duties and Responsibilities


Will serve as lead point of contact for all customer account management matters and works cross-functionally with internal groups as needed to drive on-time delivery to customers and resolve order or customer issues.
Builds and maintain strong, long-lasting client relationships; identify additional contacts to cultivate and grow relationship and business
Understands customer needs and develop plans to address them; help and train customers to use specific features
Develops trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensures the timely and successful delivery of our solutions according to customer needs and objectives
Resolves customer complaints quickly and effectively; Assist with challenging requests and escalate as needed
Develops new business with existing clients and/or identify areas of improvement to meet sales quotas
Collaborates with management, customer service and product development teams to identify and grow opportunities within territory
Forwards upselling and cross-selling opportunities to internal departments as appropriate
Approaches potential customers to establish relationships
Gains solid knowledge of competitors
Forecasts and tracks key account metrics (e.g. quarterly sales results and annual forecasts)
Prepares reports on account status; and clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
Works closely with Client Services and Sales Support to monitor key metrics and maintain or exceed set goals by account

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Keywords: eMolecules, La Mirada , US Account Manager, Executive , San Diego, California