Desktop Support Technician

Company: WD-40 Company (UK)
Location: San Diego
Posted on: November 6, 2024

Job Description:

We are currently seeking a solution-oriented and customer-focused I.T. Desktop Support Technician to support end-users throughout the Americas trading bloc. As a Desktop Support Technician, you'll play a crucial role in ensuring smooth IT operations for end-users.This highly interactive support position is responsible for troubleshooting, repairing, building, and configuring hardware and software on end-user computer workstations, mobile devices, and peripherals. If you are passionate about new technology and want to support our growing tribe, apply today!What You'll Be Doing

• Technical Support Expertise:
  • Be the go-to resource for IT Specialists, handling all end-user technical support requests.
  • Identify, research, isolate, and resolve information system-related problems.
  • Hardware and Software Troubleshooting:
    • Troubleshoot and repair hardware and software issues on end-user computer workstations and peripherals.
    • System Configuration and Installation:
      • Build, configure, troubleshoot, repair, maintain, and install hardware, operating systems, and application software.
      • Ensure seamless data-communication equipment setup.
      • Business Process Improvement:
        • Review and analyze business requirements and problems, providing valuable recommendations for process enhancements.
        • System Management and Compliance:
          • Perform analytical, technical, and administrative tasks during system installations and expansions.
          • Execute activities related to governmental compliance, including auditing and process documentation.
          • Knowledge Management:
            • Maintain internal information, records of systems and licenses, troubleshooting techniques, and recurring issues.
            • Stay up-to-date with industry trends and technologies.
            • Training and Guidance:
              • Provide end-user training and guidance within the scope of your role.What You'll Bring To The Role
                • 1 to 3 years of professional end-user support which may include PC and/or peripherals, business/data communications, local and remote end-user support as well as building, configuring, and installing applications, operating systems, and Microsoft Office 365 administration and configuration.
                • Completion of high school diploma, GED or equivalent.
                • Current Technical Certification(s) preferred.
                • Associate or bachelor's degree preferred.
                • Ability to provide exceptional customer service in a fast-paced environment.
                • Must be able to work independently and manage multiple priorities.
                • Strong communication and presentation skills.
                • Experience working in a collaborative, diverse team environment.Total Rewards$23 - $29 / year includes base salary plus 10% - 15% profit-sharing contribution to your retirement account. Salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
                  • Medical insurance, 80-95% company-paid premium.
                  • Dental and vision insurance.
                  • 401K match.
                  • Short-day Fridays.
                  • Vacation.At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.Why You Should Apply
                    • A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% of our tribe experiences a sense of belonging.
                    • A learning-based culture where 85% of our tribemates believe they can achieve their career objectives.
                    • Over 91% employee engagement as of the January 2024 global employee survey results.
                    • 99% of our tribemates report that they "love to tell people that they work for WD-40 Company"!Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.Thank you for considering WD-40 Company in your career search!At WD-40 Company, we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
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Keywords: WD-40 Company (UK), La Mirada , Desktop Support Technician, Professions , San Diego, California